Anti-Virus/Malware/Security Software (False Positives)
Anti-Virus software isn’t just a pain in the rear for PC users and PC Techs alike, but it can also cause major headaches for small developers. Often aggressive heuristics and even definition releases flag our software in particular, which is very powerful and has many capabilities.
If you are receiving a detection with our software:
We’re not saying our software is immune to infection, rather due to the nature of our software it is often flagged as malicious, or “potentially unwanted” programs. Often security software vendors do not explain what they consider “potentially unwanted” to their customers, specifically not differentiating this category properly from actual threats, which can be seen in various indicators and reports from within the program’s interface. It is also inevitable that some real threats are introduced to these “potentially unwanted” categories, for one reason or another, creating further confusion.
If you believe our software is potentially infected, please visit www.VirusTotal.com and upload our software for review. Please understand however that the results are not fact, and you will likely see false positives here! VirusTotal.com is a mass virus scan engine designed to use a large variety of security software scanners from various vendors, and it is the very thing we’re talking about here! As such, it is important to realize that if one should not use the results of a the scan to determine an actual infection. The results are however a good indicator, as a high number of detections from vendors may reveal an infection, whereas a low number suggests a false positive.
We also strongly encourage you to consider submitting a “false positive” report to the vendor. Typically the software allows submission of the detected samples along with gathered information for review. If this option isn’t available, please fill out a false positive submission with the vendor. You can find links to various vendors’ false positive submission forms below.
For large security software vendors, it may take many false positive submissions before they are noticed and can invest their time and resources to investigate. Additionally, new versions of the same software often trigger the same or completely new detections, so they must be submitted again in the same way that previous versions of the software were reported.
Simply put, do not assume that someone else did it. Numbers matter, so the more people who help in submitting false positives, the sooner they can get these issues resolved. Your help will always be appreciated in this effort!
Known False Positive Submission Links:
If any information in the list is incorrect, please let us know!
- Avast (email only)
- AVG (20MB file limit, else use this email and compress it with a password.)
- Avira (or this email)
- Bitdefender (or this email)
- ClamAV (or this email; uses Immunet Protect definitions)
- Comodo (or this email)
- Emsisoft (email only)
- Kaspersky (or this email)
- McAfee (email only)
- Microsoft Security Essentials (or this email – good luck – major waste of time!)
- NOD32 (email only)
- Panda (or this email)
- Sophos (or this email)
- Trend Micro
- Vipre (or this email)
- If your product is not listed here, a more comprehensive list with links is available on techsupportalert.com.
* Please realize that any request or submission does not guarantee any vendor will fix a false positive. As an example: some of our software has the capability of retrieve the Windows product key, used to install Windows on a PC – which could be used for legitimate or illegitimate purposes. For this reason certain detections will likely never be removed, though some vendors may opt to downgrade their classification of the ‘threat’ to their ‘potentially unwanted programs’ category.
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